Maintenance Risk Solutions
Property Incident Management for quick, easy solutions.
- Our vision is to proactively grow the South African economy by creating further employment. This is of particular relevance to our panel of service providers.
- We are committed in growing our national base of BBBEE Service Providers (SP’s) to above 52% of total service providers. These 128 listed Service Providers (Plumbers, Electricians, Locksmiths, General Maintenance Specialists, Building Contractors, White Goods Appliances, Access Control, Pool Pumps, Tree Felling, Pest Control), need to have a BBBEE Vision and yearly growth in BBBEE %.

- Finding trustworthy and capable contractors in all different aspects of property maintenance.
- Performing a thorough screening and vetting process on all contractors to comply to.
Statutory requirements
- Personal liability cover
- Vat registrations
- SARS good standings
Plumbing
- PIRB Registration.
- IOPSA registration
- COC’S
- Quality controls Inspection
Electrical
- Registration to Electrical Board.
- COC’s.
Construction
- NHBRC.
Availability of Service providers
- 24/7/365
Pricing
- All contractors charge what they want.

Our experience:
- We have 15+ years of cumulative experience in servicing the Property Management, Insurance and Broker industry
- Our Group are focused on ongoing training for all staff to ensure the best quality of service.
Our capabilities:
- Our CRM System has been developed during the past 4 years to enable real-time reporting to Clients.
- Our product ranges are nationally available.
- Our national panel of Service Providers are fully accredited and registered.
- We operate 24/7…365 days a year.
OUR SERVICE PROMISE: TURN-AROUND TIMES:
- 2 hours: To attend to a Home Assist Claim from the time of receiving the claim.
- 4 hours: To replace a Geyser from the time of receiving the claim…anywhere in the country
Incident Management:
This is a service for all property incident types where we take the first contact or notification and register the incident for our client. The incident registration excludes risk related information. Added to incident management, is a first notification of loss service where the client is validated for policy cover, full circumstances of loss are registered and the incident is classified.
New Incident 24/7
We take the first call or first contact 24*7 with our dedicated call centre number, SMS service and email notifications.
Supplier & Incident Management:
This is a service where we take the call and manage the fulfillment of the incident by appointing an approved service provider from either our clients panel or one of our preferred partners to handle the service delivery.
Supplier Appointments:
We have an extensive network of suppliers and preferred partners that we are able to leverage and appoint to your incident. These providers work according to accepted rates and standards.
Claim Management:
MRS offers a differentiated product for a full incident management service where we deal with the client experience from the first call until final settlement and customer satisfaction(CSI).
Claim Management:
MRS offers a differentiated product for a full incident management service where we deal with the client experience from the first call until final settlement and customer satisfaction(CSI).
Claims Fulfillment Service:
Using our incident management system we are able to access and appoint a network of service providers to respond to your property incident requirements. We also manage the customer service experience until final settlement of the claim.
CSI, Quality Management & Incidents:
MRS can carry out independent CSI follow-ups on all your incidents. This is done using our CSI benchmarking or your own. We have an internal quality management process to evaluate our incident quality and process efficiency taking a number of key result areas into consideration and rating the incident technician with immediate feedback and reports. We offer a service of following up and auditing selective claims and verifying supplier compliance to SLA and Rate cards
Customer Satisfaction Index (CSI):
We do a CSI on every incident we handle and attach a CSI to the claim in order to process invoices for fees and supplier payments.
Quality Management and Inspections:
We offer an independent quality management service that reviews service providers, compliance, technical adherence and quality workmanship.

Fees:
- We don't charge call out fees.
Quote Assessors:
- Our Quote Assessors has a turn around time for all quotes between 5-8 days.
- Renovation quotes (Tenders) depending on size of complex
- 1 – 3 quotes available from our panel of SP’s.
Tracking Customer Experience:
- Live tracking of the Claim’s progress via our CRM system.
- Live tracking of the teams and direct contact through Radio’s connections
- Homeowner signs a Clearance Certificate as an expression of their satisfaction with the service that they have received.
Claims Data & Reporting Integration:
- We report transparently to Clients for Replacement Ratios; Claims Analysis; Spend; etc.
- Our software technology is a user-friendly web-based portal that facilitates the logging of claims by the clients.
- Homeowner signs a Clearance Certificate as an expression of their satisfaction with the service that they have received.
- Alternatively, the client can log their claims on their in-house system and/or send an email notification to MRS.
REGIONAL PANEL OF 128 SERVICE PROVIDERS
- Our SP’s (Service Providers) including our in-house company Basumi based in every major city. > 96% of SP’s = 60km circumference model.
- Reduces travelling time and ensure prompt service delivery.
QUALITY ASSURANCE - INSPECTORATE
- Our Service Providers are subjected to screening processes, regulations and codes.
- Regularly Monitoring of Performance and service-levels.
- In-house Inspectorate perform Random daily inspections to uphold quality assurance.
24 HOUR SERVICE NATIONALLY
- We operate 24/7 /365 including Public Holidays,
We have a panel of specialists who are registered and experienced Service Providers that subscribe to our service level promises
Our national services in Home Assist include the following categories:
- Plumbing Claims.
- Electrical Claims.
- Home Locksmiths.
- White Goods Appliances.
- Access Control.
- Pool Pumps.
- Tree Filling.
- Pest Removal.
- General Maintenance.
- Construction & Renovation.
Services


Plumbing


Electrical


Quote Assessors


Maintenance


White Goods/Appliances


Resulting Damage
- Burst Geysers.
- Geyser repairs.
- Water Leaks.
- Blocked drains.
- Leak detection.
Qualified & PIRB Registered Plumbers:
We spcialise in:- Power Failures.
- House wiring and rewiring.
- Security and garden lighting.
- Electrical certificates of compliance (COC).
- Electric Fencing.
- Installations/upgrades of DB boards.
- Plugs and lights installations.
- Borehole pumps and booster pumps.
- Swimming pool pumps.
- Electrical COC's.
- Power Failures.
- Gate Motors.
- Residential and Commercial electrical work.
ECASA Registered Electricians:
We spcialise in:Welcome to our Quote Division.
MRS's Quote division is a unique service offering with the full backing of our coordinators ensuring that the quote has been submitted on time.
- Dedicated Assessors will be allocated to all Quote Requests.
- Each Assessor is qualified and equiped to assess the majority of building, plumbing, electrical and fire equipment quotation requests.
- Our division head handles all tenders as well as large project requests.
- Painting
- Waterproofing
- Glazing
- Locksmiths
- General building maintenance
Our expert Maintenance division:
We spcialise in:- Fridges
- Freezers
- Washing Machines
- Stoves
We offer White Good services such as:
Often when pipes burst of fittings fail there is water damage to a property. This often happens in the case of burst geysers where the geyser was not installed to SANS 10254 spesifications and the water overflows onto the ceilings and walls resulting in damages to floors, carpets, cupboards etc.
What damages do we repair?
Our Resultant Damage Division takes care of fixing these kinds of problems and specializes in the following:
- Repair, replacement and painting of damaged ceilings and walls.
- Fixing water-damaged cupboards.
- Assist with minor repairs to walls and tiling in the case of leaks.
Our teams are highly qualified and are used to attending to insurance related claims, so quality is therefore a given. We take greate care when doing repairs to your home to ensure that the affected areas are repaired with as little disruptions as possible.
Moisture extraction & dehumidifier:
A burst pipe or leak can cause moisture to seep into bricks which also causes damps. Damps in the structure of your home, not only causes damage to the walls, plaster, and paint, but also mould which can result in damage to your general health. We can prevent this by extracting the moisture from your walls using a dehumidifier. It is important to dry out your walls as soon as possible to prevent structural damages to your property as well as mould.
By making use of a dehumidifier you can dramatically reduce the amount of time it takes for the walls to dry out. For example, a home that has a burst pipe could take up to 3 weeks to dry out enough for painting and renovations to take place. With the use of a dehumidifier we are able to reduce the drying time to only 3 days! This is of course a massive saving in time and inconvenience.