•Our vision is to proactively grow the South African economy by creating further employment. This is of particular relevance to our panel of service providers
•We are committed in growing our national base of BBBEE Service Providers (SP’s) to above 52% of total service providers. These 260+ contracted Service Providers (Plumbers, Electricians, Locksmiths, General Maintenance Specialists, Building Contractors, White Goods Appliances, Access Control, Pool Pumps, Tree Felling, Pest Control), need to have a BBBEE Vision and yearly growth in BBBEE %.
The challenges facing Property Management companies
- Finding trustworthy and capable contractors in all different aspects of property maintenance.
- Performing a thorough screening and vetting process on all contractors to comply to.
- Statutory requirements:
- Personal liability cover
- Vat registrations
- SARS good standings
- PIRB Registration
- IOPSA registration
- Quality controls Inspection
- Registration to Electrical Board
- Availability of Service providers:
- All contractors charge when they want.
Our experience, capabilities & promise
- We have 15+ years of cumulative experience in servicing the Property Management Industry, Insurance and Broker Industry.
- Our CRM System enable real-time reporting to Clients.
- Our national panel of Service Providers.
- We operate 24/7…365 days a year.
•OUR SERVICE PROMISE: TURN-AROUND TIMES:
- 2 hours: To attend to a Home Assist Claim from the time of receiving the claim.
- 4 hours: To replace a Geyser from the time of receiving the claim…anywhere in the country.
Benefits of using Maintenance Risk Solutions
- We don’t charge call out fees
•TRACKING CUSTOMER EXPERIENCE:
- Live tracking of the Claim’s progress via our CRM.
- Homeowner signs a Clearance Certificate.
- Claim Progress Notifications are sent in real-time to designated persons at the Clients office.
•NATIONAL PANEL OF SERVICE PROVIDERS:
- We have SP’s based in every major city. > 96% of SP’s = 60km circumference model.
- Reduces travelling time and ensure prompt service delivery.
•QUALITY ASSURANCE FROM OUR SP’s:
- Our Service Providers are subjected to screening processes, regulations and codes.
- Regularly Monitoring of Performance and service-levels .
- More than 260+ accredited companies (covering the major cities in South Africa) are contracted to us.
•24 HOUR SERVICE NATIONALLY:
- We operate 24/7 including Public Holidays, and we service claims throughout the country.
- All work carry the MRS guarantee, MRS’s back to back guarantee agreement with all their SP’s provide the client with peace of mind.
Some of Our Customers
Why Choose Us